Shipping policy

Exquisite The Brand Clothing

Update: 7/9/2026

At Exquisite The Brand, every piece is crafted with intention—and that same care follows your order from our hands to your doorstep. Below, you'll find everything you need to know about how we pack, ship, and deliver your Exquisite pieces.

Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays) after payment confirmation. Once your order is placed, you'll receive a confirmation email, followed by a separate shipping notification once your package is on its way.

During high-demand periods — new drops, limited releases, or holiday seasons — processing may take slightly longer. We'll always keep you informed if there's an extended delay.

Shipping Rates & Delivery Times

Shipping Method	Estimated Delivery	Cost
Standard Shipping	5–7 business days	Calculated at checkout
Expedited Shipping	2–3 business days	Calculated at checkout
Express Shipping	1–2 business days	Calculated at checkout

Delivery times begin after your order has been processed and do not include processing time. Exact rates are calculated at checkout based on your location and order weight.

Free standard shipping on orders over $[100]—automatically applied at checkout.

Order Tracking

Once your order ships, you'll receive a tracking number via email so you can follow your package every step of the way. Please allow 24–48 hours for tracking information to update after you receive your shipping confirmation.

International Shipping

Exquisite The Brand proudly ships to select international destinations. International orders typically arrive within 7–21 business days, depending on the destination and customs processing.

Please note: International customers are responsible for any customs duties, import taxes, or fees imposed by their country. These charges are determined by your local customs office and are not included in your order total.

Shipping Delays

While we do everything possible to ensure timely delivery, Exquisite The Brand is not responsible for delays caused by:

Carrier disruptions or weather-related delays
Incorrect or incomplete shipping addresses provided at checkout
Customs processing for international orders
Circumstances beyond our reasonable control

If your order is significantly delayed, reach out to our support team and we'll help track it down.

Incorrect Shipping Addresses

Please double-check your shipping address before completing checkout. Exquisite The Brand is not liable for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately at exquisitethebrand@aol.com—we'll do our best to correct it before the order ships but cannot guarantee changes once processing has begun.

Lost or Stolen Packages

Exquisite The Brand is not responsible for packages confirmed as delivered by the carrier's tracking information but reported as lost or stolen. If this happens, we recommend:

Checking with neighbors or your building's front desk/mailroom.
Contacting the carrier directly to file a claim.
Reaching out to our support team so we can assist further.

Multiple Shipments

If your order contains multiple items, they may ship separately depending on availability and fulfillment location. You will not be charged extra shipping fees for split shipments, and you'll receive tracking information for each package.