Refund policy

Return & Refund Policy — Exquisite The Brand Clothing

Effective Date: [Insert Date]

We want you to love what you wear. If something about your Exquisite piece isn't quite right, we've made the return process simple, fair, and stress-free.

Return Window

You have 14 days from the date your order is delivered to request a return or exchange. Requests submitted after this window will not be accepted.

Eligibility for Returns

To qualify for a return, your item(s) must be:

Unworn, unwashed, and undamaged
In original condition with all tags attached
Returned in the original packaging (where possible)
Free of makeup, deodorant, perfume, or odor transfer

Items that do not meet these conditions will be sent back to the customer and will not be eligible for a refund or exchange.

Non-Returnable Items

For hygiene and quality reasons, the following items are final sale and cannot be returned or exchanged:

Underwear, bodysuits, and swimwear
Accessories (hats, socks, jewelry)
Items marked "Final Sale" or purchased during a clearance/promotional event
Gift cards

How to Start a Return

Email [Insert Support Email] with your order number and the item(s) you'd like to return.
Our team will review your request and send you a return authorization along with shipping instructions.
Pack your item(s) securely and ship them back to the address provided.
Once received and inspected, we'll process your refund or exchange.

Returns sent without prior authorization may experience processing delays.

Return Shipping Costs

Defective, damaged, or incorrect items: Exquisite The Brand covers return shipping costs in full.
Change of mind or sizing issues: Customers are responsible for return shipping costs, unless otherwise stated at checkout.

We recommend using a trackable shipping method, as Exquisite The Brand is not responsible for return packages lost in transit.

Refunds

Once your return is received and inspected, we'll notify you by email of the approval or rejection of your refund. Approved refunds are processed within 5–7 business days and issued to your original payment method.

Please note that your bank or card provider may require additional time to reflect the refund on your statement.

Original shipping fees are non-refundable, except in cases where the return is due to our error (defective, damaged, or incorrect item).

Exchanges

Need a different size or color? We're happy to help. Exchange requests follow the same process as returns — simply indicate your preferred replacement item when submitting your request. Exchanges are subject to stock availability at the time of processing.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or isn't what you ordered, contact us within 7 days of delivery at [Insert Support Email] with your order number and a photo of the issue. We'll make it right with a replacement, exchange, or full refund—no return shipping cost to you.

Late or Missing Refunds

If you haven't received your refund within the expected timeframe:

Check your bank account or card statement again
Contact your card issuer, as processing times vary
Contact your bank, as there is often processing time before a refund is posted
If you've done the above and still have not received your refund, reach out to us at [Insert Support Email]

Order Cancellations

Orders may be canceled free of charge within [Insert Timeframe, e.g., 12 hours] of purchase, provided the order has not yet entered processing. Once an order has shipped, it can no longer be canceled and must follow our standard return process.